FAQ

Frequently Asked Questions

Custom Engagement Ring Process

Most projects take anywhere between 6-10 weeks to complete from your first appointment.

We always strive to meet your budget as best we can! A custom setting is typically in the $1,500 - $5,000 range.

Yes! If you are willing to skip the wax review and rely on our computer renderings we can rush your ring for an extra fee of $350.

Absolutely! The only exceptions are badly damaged stones that may not survive the unsetting and resetting process.

For more on our Bridal Heirloom Redesign process - visit here.

Along the way we'll show you samples, computer generated renderings, and even a to-scale wax model of your ring. We don't like surprises!

Due to the unique and personal customization of your ring, all custom engagement ring orders are final sale.

You bet! Our team of Graduate Gemologists complete a full appraisal after your ring is finished. You'll be provided with necessary paperwork at the time of pick-up, this will come in handy when you're setting up insurance for your ring.

We love Jewelers Mutual Group and suggest them to all our clients!

Our team of Graduate Gemologists will appraise your ring, so you'll have have all the paperwork you need in-hand at time of pick-up.

Yes, we work with Wells Fargo Bank, N.A. for long-term payment plan options, subject to approved credit. - Learn More

Production

Our metal castings are done by the top casters in America. Finishing, stone setting, and minor repair work is all done in-house by our skilled bench jewelers.

More specialized work, like engraving or stone recutting, is done by our network of to-the-trade-only craftsmen, most of whom are in Philadelphia.

We use recycled gold and platinum in all of our custom pieces and our production line. Our gemstones are sourced from vendors whose values align with ours. That means they are as gentle on the earth as possible and treat their miners and stone cutters with respect and fair pay.

Our standard quality for our production line is G-H/SI quality. For custom engagement rings, eternity bands, or diamond studs, we'll work with you to find the best quality within your preferences and budget.

Ethical Sourcing

Yes, we always use recycled gold and platinum.

We're thrilled to source conflict free diamonds. Antique diamonds, Canadian diamonds, and lab grown diamonds are all responsible choices with their own pros and cons. We'd love to talk through the options with you.

Absolutely! Our gemstones are sourced from vendors whose values align with ours. That means they are as gentle on the earth as possible, and treat their miners and stone cutters with respect and fair pay.

Heirloom Redesign Process

Probably! Certain designs are not advisable with recycled metal due to the possibility of different alloys leading to porosity.

Absolutely! The only expections are badly damaged stones that may not survive the unsetting and resetting process.

Cost could go both ways - if your stones fit into our existing piece, you'll see savings. If we need to create a new CAD file (and thus a brand new mold) for your piece, our costs and yours will be higher.

Shipping

For all in-stock pieces we aim to ship the same day you order. Otherwise you order will ship out in 1-2 business days depending if you order over the weekend.

For in-stock pieces that need sized - please allow 2 weeks for sizing.

For made-to-order pieces please allow 4-6 weeks for production.

For any orders over $200, shipping is on us.

All custom orders and heirloom redesigns will be shipped to you fully insured and a signature is required to complete delivery.

For any engagement rings or wedding bands that have tight deadlines we can absolutely utilize Saturday delivery.

Returns + Exchanges

We want you to love what you wear! For all non-custom jewelry items, you may return or exchange within 14 days of delivery to you. There will be a 25% restock fee applied when a shopper returns more than 40% of non-custom purchases.

For questions, or to issue your return or exchange, please visit our Returns + Exchanges page here.

After we've received your unwanted non-custom jewelry item(s), within the alotted 14-day window, an L. Priori associate will be in contact to issue the exchange for your new piece(s). Any remaining balances will be refunded back to you on your original form of payment.

Jewelry Repairs + Sizing

We will help you with jewelry and ring sizing, regular prong checks, replacing missing stones, polishing and cleaning, repairing broken chains and clasps, and more!

Unfortunately no, we do not work with watches.

All newly made and custom pieces are covered under a 1-year manufacturers warranty. That doesn’t cover normal wear and tear or accidents - for that we recommend Jewelers’ Mutual!

If you’re within the first year, typically we cover the repair.

Jewelry Appraisals

The cost to have a piece of jewelry appraised ranges between $75.00 - $125.00 depending on the age of the piece.

Your insurance company needs an up-to-date appraisal to insure your jewelry. Your documents should be updated every 5 years!

Our team of Graduate Gemologists will fully complete your appraisal.

Appraisals can take up to 1 week to complete.

Trading or Selling Your Jewelry

Do buy:

Old diamonds, gold jewelry, antique jewelry, engagement rings, diamonds studs, broken chains.

Do not buy:

Pearls, loose gemstones, sterling silver, costume jewelry, watches.

We’ll write you a check for the value of your jewelry. Your other option could be to put that value towards a new special piece of jewelry with us!

Yes! You can put the value we offer you towards a new special piece of jewelry with us!

Jewelry Care

Always: clean your ring weekly, bring in every 3-6 months for a free professional cleaning, get prongs checked regularly, and put your ring in the same exact place every single day.

Never: wear your ring to bed, shower with your ring on, swim with your ring on, or wear your ring to the gym.

Protect your investments by never wearing your jewelry to bed, while you shower, in the pool, or while you workout.

Most jewelry can be cleaned by soaking in warm water with gentle soap for 5-10 minutes and brushed gently with a soft toothbrush. If you're unsure please contact us on best practices to clean your piece!

Never soak opals, emeralds, pearls, turquoise, rubies, coral and other pourous gemstones.

Get prongs checked regularly.

Always store your fine jewelry pieces in the same safe spot every day.

More Help

Never hesitate to reach out with any additional questions! Send us an email at hello@lpriorijewelry.com and we'll get in touch as soon as we can.